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Say It Right the First Time_ Loretta Malandro pdf

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 							Publisher: McGraw-Hill; 1 edition (March 25, 2003)
  Language: English
  ISBN-10: 0071408614
  ISBN-13: 978-0071408615
  
  
  
  
  Get what you want at
work the first time and every time
  
  Being a business professional is all about managing, motivating, and
leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for
accomplishing this objective is language.
  
  Written by an internationally recognized expert on business
communications, this book offers managers deep insights into the power of language and how to wield it effectively in
any organization.
  
  Loretta Malandro arms readers with more than 200 power words and phrases designed to
help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional
triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing,
accountability, and recovering from communication gaffes.
  
  Malandro also provides:
  
 
Invaluable insights into the emotional power of words
  Priceless techniques to connect with and move an
audience
  Tips on recognizing "killer words" and overcoming the trouble they can cause
  An arsenal of
strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses
  
  
  From the Back Cover
  Master the communication skills that allow great leaders to produce
extraordinary results.
  
  Language creates reality. Say It Right the First Time reveals the key underlying
communication principles that inspire people to perform at the highest levels. It puts you in command of the new
language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and
handle difficult situations with aplomb.
  
  This comprehensive guide features proven techniques and
strategies for raising the bar on accountability, getting your point across, and inspiring others to do the impossible.
You'll gain valuable insights into the emotional impact of words and how to use these "emotional triggers" to connect
with others. You'll also discover more than 200 power words and phrases that you can use to become a highly effective
leader. Armed with these words and the knowledge of how to use them, you will
  
  Become an exceptional
leader, manager, and coach
  Inspire others to excellence
  Respond effectively to difficult people and
unexpected confrontations
  Avoid "killer words" that derail initiative and teamwork
  Learn how to harness
your power to produce high-impact results
  Complete with a battery of worksheets and self-tests for assessing your
communication skills and tracking your progress, Say It Right the First Time puts you on the fast track for powerful
communication and unprecedented results.
  
  About the Author
  Loretta Malandro, Ph.D. is the president
of Malandro Communications, Inc. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has
lectured more than 250,000 people through her training seminars and keynote speeches.
  
  
  
 
 						

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